Terms of Use

Effective date: June 15, 2018

About Vantec Solutions

Vantec Solutions (“us”, “we”, or “our”) is a technology company based in Vancouver, Canada, that operates the https://www.vantecsolutions.com website (the “Site” or the “Service”) and provides software applications (“Products”).

The following Terms of Use (“Terms”, “Terms and Conditions” or “Terms of Service”) apply to all visitors (“you”, “Users” or “Customers”) who access or use our Service and purchase our Products.  Please read these Terms carefully before accessing or using our website. By accessing, using or purchasing one or more Services or Products from Vantec Solutions, you declare that you have read, understood and agree to be bound by these Terms. If you do not agree to all the Terms of this agreement, then you may not access our Service or purchase our Products.


Vantec Solutions retains ownership of all intellectual property rights related to the provisioning of the Service(s) and Product(s). All trademarks, product names, services, software, script, source code, content, text, photos, graphics, user interfaces, visual interfaces, videos on our Site, logos or slogans (collectively, “Content”), contained on the Site and used by Vantec Solutions are owned by or licensed to Vantec Solutions, and is protected by copyright and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Use, you acknowledge and agree not to modify, copy, reproduce, duplicate, upload, download, post, transmit, copy, sell, license, publish, broadcast, create derivative works from, store, distribute in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, Vantec Solutions’ content for purposes other than using our Services and Products, without our express prior written consent.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Online Store

If you wish to purchase any Product made available through the Online Store at our Site, you may be asked to supply certain information (“Personal Information”) relevant to your purchase including but not limited to name, email address, telephone, your city and country, and other fields. Your submission of Personal Information through the store is governed by our Privacy Policy.

You understand that your Personal Information (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Customer Account

If you are a new customer, upon purchase of our Products we will create a Customer Account for you. Your Customer Account contains your Personal Information for further purchases. Your credit card information is never stored by us.

Login to the User Area requires the use of username and password. You agree not to use the account, profile, username, or password of another user at any time. You will be solely responsible for the security of your login credentials. You shall keep all passwords confidential and take security measures to prevent unauthorized access to them.

You are solely responsible for the activity that occurs on your Account, regardless of whether the activities are undertaken by you, your employees or a third party, and for keeping your Account password secure. You shall notify Vantec Solutions immediately of any breach of security or unauthorized use of your Account to the following email address: support@vantecsolutions.com.

You are responsible for providing and maintaining true, current, complete and accurate information. If you fail to do so, we accept no liability in the event that we grant access to the account to another person.

If you purchase Services on behalf of another person or entity, you warrant that you will administer their Customer Account in good faith and in their best interest, and will indemnify us against all losses and liabilities sustained by us should you administer the Account in ways that are adverse to the End User and result in any claim against us.

Majority of Age

By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Apps Licensing

Vantec Solutions grants to the Customers who purchase a Product a limited, non-exclusive, non-transferable software license for the Term to use the Product for the specific purpose specified in this Agreement, subject to the terms and conditions set out in this Agreement. You may install one copy of the installable software on one hard disk or other device storage for one computer, workstation, terminal or other digital electronic device. The User will not distribute, sell, license or sub-license, let, trade or expose for sale the Product to a third party.

You agree to: (1) allow Vantec Solutions to use your Personal Information and unique device identifiers to validate and accept your license; and (2) to accept Vantec Solutions security measures to ensure that the Products purchased are secure from unauthorized use or access.

You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms, modify, disable any features, or create derivate works base on the Products. You may not rent, lease, lend, sublicense or provide commercial hosting services with the Products.

Demo Apps

The Apps in Demo mode are a free evaluation version of the software. It may not include the full functionality found in the full version. The software is provided as-is and Vantec Solutions provides no support for the Demo version. The Apps in Demo mode are made available to you solely for the purpose of demonstrating the software capabilities so you can evaluate whether to purchase a full license of the software.

Each App in Demo mode has an evaluation period for use by you, which is limited either by days or times used from the date you receive the Demo. At the end of the evaluation period you must destroy or erase your copy of the software at that time.

You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms, modify, disable any features, or create derivate works base on the Demo. You may not rent, lease, lend, sublicense or provide commercial hosting services with the Demo.

Fees and Payments

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Product(s) or Service(s) (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

The current payment method(s) are listed on our website. Unless a specific agreement for use of the Product(s) exists between Vantec Solutions and you, you acknowledge and agree to pay the fee for the respective Product(s) indicated on our website at the time you submit your Order. Vantec Solutions reserves the right to change the fees at any time without notification. Changes in fees shall be effective immediately and will apply for you as of your next purchase or renewal.

All Fees listed on our website are net of applicable taxes, unless explicitly stated otherwise. You are responsible for all taxes levied on the Products.

In certain cases, the issuer of your payment method may charge you a foreign transaction fee or other fees, which may be added to the final amount that appears on your bank statement or posted as a separate charge. Vantec Solutions has no control over such fees.

In the course of the order process, in case of payment by card, you will be asked to provide your card information, which will be verified. By submitting an Order you authorize Vantec Solutions to verify your card and charge it for the total amount of your Order. If the issuer of your payment method refuses to authorize the transaction to Vantec Solutions, we will not be liable for non-provisioning the Product(s).

In case of payment via PayPal or a similar online payment provider, immediately after submitting your Order you will be directed to the web page of the payment provider, where you will authorize the payment. You acknowledge and agree that the processing of payments will be subject to the terms, conditions and privacy policies of the respective payment processors in addition to this Agreement. Once the transaction is completed, you will be redirected to our website.

You acknowledge and agree that your payment details shall be stored by our payment providers to process payment for any Vantec Solutions Product(s) you purchase or renew.

Refund requests are processed as set out in our Refunds Policy. We will apply any refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. Vantec Solutions is not responsible for delays to refunds caused by processing institutions or expiration of the original payment method.


Coupons are a great way to save even more when shopping with us, and it is easy to use them at our stores. When accepting coupons, we follow the next guidelines to ensure all Users have the opportunity to purchase Products at great prices: (1) we only accept one coupon per Order; (2) we do not accept expired coupons; (3) the value of a coupon will be applied up to the reduced price of the item and any excess value will not be applied to the transaction total; and (4) we do not give cash back nor do we apply any overages to the remaining items in the transaction if the value of a coupon is greater than the purchase value of the item.

Third Party Links

Our Service may contain links to third party websites or services that are not owned, affiliated or controlled by Vantec Solutions. Vantec Solutions has no control over, and assumes no responsibility for the content, accuracy of data, privacy policies, or practices of any third party web sites or services.

You further acknowledge and agree that Vantec Solutions shall not warrant and will not have any liability for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Technical Support

We provide technical support for issues related to functionality of any Product(s) and features purchased from us. Our technical support is available for all customers and is provided on an as-is, as available basis and is subject to the disclaimers of warranties and limitation of liability set out in these Terms of Use. While we use reasonable efforts to provide technical support in a timely and professional manner, we cannot guarantee the result you expect or that an issue might not occur again.

We retain the right not to process your technical support request(s), if: (i) you violate these Terms of Use; (ii) you are abusive towards our employees or subcontractors; (iii) the need for Technical Support Services is due to any modification or attempted modification of the Products made by you or any third party outside of Vantec Solutions’ control, or your failure or refusal to implement changes recommended by Vantec Solutions. We may refuse to perform any request that requires changes not compatible with the Products or not related to them or that might create a security risk or deteriorate their performance.

You may request technical support through our Contact Us Form or by sending us an email to support@vantecsolutions.com. Technical support will be provided via phone or email given by you at the moment of your Purchase or with the information provided in the either by the Contact Us Form or the Email sent to Vantec Solutions support address.


If for any reason you are not satisfied with our Products, you may send your complaint to us via:  (1) email at support@vantecsolutions.com, or (2) the Contact Us Form.

We will take care to review, investigate and respond to any complaint(s) fairly and thoroughly. All complaints must be in writing and clearly indicate the name and contact details of the complainant. If you have relevant documentary evidence to support your complaint, it should be еnclosed to the complaint. Evidence submitted should be as concise as possible and relevant to the complaint.

Vantec Solutions will review the complaint and will provide a written answer within 10 (ten) business days from receipt of the complaint. If the complaint requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when you can expect a final reply.


We issue refunds for digital products within 30 days of the original purchase of the product. If you want to request a Refund you may send your request to us via:  (1) email at support@vantecsolutions.com, or (2) the Contact Us Form.

Refunds will be approved under certain conditions: (1) if the Customer has not a third-party software installed that is incompatible with our Products; (2) if the delivery email is not received by a customer; (3) if the product can’t be downloaded properly; or (4) if the product has unexpected errors.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Disclaimer of Warranties and Limitation of Liability

Any use of or reliance on this Website or the contents of this Site shall be at your sole risk. In no case shall Vantec Solutions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any Products procured using the Site, or for any other claim related in any way to your use of the Service or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Products or any content posted, transmitted, or otherwise made available via the Site, even if advised of their possibility. Without limiting the generality of the foregoing, we do not warrant that the Product(s) will meet any or all of your needs; will operate in all of the combinations which may be selected for use by you; or that the operation of the Product(s) will be uninterrupted, error-free or completely secure.

No Vantec Solutions employee, supplier or subcontractor is authorized to make any warranty on our behalf and if they make such warranties Vantec Solutions shall not be bound by them.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You acknowledge and agree to indemnify, defend and hold harmless Vantec Solutions defend, fully compensate us, our affiliates, subsidiaries, parent and related companies, licensors and any third-party service providers and each of their respective officers, directors, employees, shareholders and agents (each an “indemnified party” and, collectively, “indemnified parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys’ fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to: (i) your use of the Services; (ii) any violation by you of these Terms of Use, our policies or documents which are incorporated herein, or any law; (iii) any breach of any of your representations, warranties or covenants contained in these Terms of Use; and/or (iv) any acts or omissions by you. The terms of this section shall survive any termination of these Terms of Use. For the purpose of this clause only, the term “you” as set out in subparagraphs (i) through (iv) includes you, End Users, visitors to your website, and users of your products or services. The terms of this Article shall survive the termination of the Agreement.


These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Products, or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we also may terminate this agreement at any time without notice and and/or accordingly may deny you access to our Services and Products (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Use and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).

Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.

Changes to Terms of Use

Vantec Solutions reserves the right to update, change or replace any part of these Terms of Use. Such changes will become effective and binding after their posting on the Vantec Solutions’ website. Your continued use of or access to our Site or the Products following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

Any new features, tools, products and services which are added to the current store and website shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. You agree to regularly review these Terms of Use for revisions and updates.

We will let you know via email and/or a prominent notice on our Service and Products, prior to the change becoming effective and update the “effective date” at the top of these Terms of Use.


You can contact us at any time by email or the Contact Us Form to ask for additional questions about Vantec Solutions’ Terms of Use.

Vantec Solutions

Vancouver, British Columbia, Canada