Effective date: June 15, 2018
About Vantec Solutions
Vantec Solutions (“us”, “we”, or “our”) is a technology company based in Vancouver, Canada, that operates the https://www.vantecsolutions.com website (the “Site” or the “Service”) and provides software applications (“Products”).
Vantec Solutions retains ownership of all intellectual property rights related to the provisioning of the Service(s) and Product(s). All trademarks, product names, services, software, script, source code, content, text, photos, graphics, user interfaces, visual interfaces, videos on our Site, logos or slogans (collectively, “Content”), contained on the Site and used by Vantec Solutions are owned by or licensed to Vantec Solutions, and is protected by copyright and trademark laws, and various other intellectual property rights and unfair competition laws.
You understand that your Personal Information (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
If you are a new customer, upon purchase of our Products we will create a Customer Account for you. Your Customer Account contains your Personal Information for further purchases. Your credit card information is never stored by us.
Login to the User Area requires the use of username and password. You agree not to use the account, profile, username, or password of another user at any time. You will be solely responsible for the security of your login credentials. You shall keep all passwords confidential and take security measures to prevent unauthorized access to them.
You are solely responsible for the activity that occurs on your Account, regardless of whether the activities are undertaken by you, your employees or a third party, and for keeping your Account password secure. You shall notify Vantec Solutions immediately of any breach of security or unauthorized use of your Account to the following email address: email@example.com.
You are responsible for providing and maintaining true, current, complete and accurate information. If you fail to do so, we accept no liability in the event that we grant access to the account to another person.
If you purchase Services on behalf of another person or entity, you warrant that you will administer their Customer Account in good faith and in their best interest, and will indemnify us against all losses and liabilities sustained by us should you administer the Account in ways that are adverse to the End User and result in any claim against us.
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Vantec Solutions grants to the Customers who purchase a Product a limited, non-exclusive, non-transferable software license for the Term to use the Product for the specific purpose specified in this Agreement, subject to the terms and conditions set out in this Agreement. You may install one copy of the installable software on one hard disk or other device storage for one computer, workstation, terminal or other digital electronic device. The User will not distribute, sell, license or sub-license, let, trade or expose for sale the Product to a third party.
You agree to: (1) allow Vantec Solutions to use your Personal Information and unique device identifiers to validate and accept your license; and (2) to accept Vantec Solutions security measures to ensure that the Products purchased are secure from unauthorized use or access.
You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms, modify, disable any features, or create derivate works base on the Products. You may not rent, lease, lend, sublicense or provide commercial hosting services with the Products.
The Apps in Demo mode are a free evaluation version of the software. It may not include the full functionality found in the full version. The software is provided as-is and Vantec Solutions provides no support for the Demo version. The Apps in Demo mode are made available to you solely for the purpose of demonstrating the software capabilities so you can evaluate whether to purchase a full license of the software.
Each App in Demo mode has an evaluation period for use by you, which is limited either by days or times used from the date you receive the Demo. At the end of the evaluation period you must destroy or erase your copy of the software at that time.
You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms, modify, disable any features, or create derivate works base on the Demo. You may not rent, lease, lend, sublicense or provide commercial hosting services with the Demo.
Fees and Payments
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Product(s) or Service(s) (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The current payment method(s) are listed on our website. Unless a specific agreement for use of the Product(s) exists between Vantec Solutions and you, you acknowledge and agree to pay the fee for the respective Product(s) indicated on our website at the time you submit your Order. Vantec Solutions reserves the right to change the fees at any time without notification. Changes in fees shall be effective immediately and will apply for you as of your next purchase or renewal.
All Fees listed on our website are net of applicable taxes, unless explicitly stated otherwise. You are responsible for all taxes levied on the Products.
In certain cases, the issuer of your payment method may charge you a foreign transaction fee or other fees, which may be added to the final amount that appears on your bank statement or posted as a separate charge. Vantec Solutions has no control over such fees.
In the course of the order process, in case of payment by card, you will be asked to provide your card information, which will be verified. By submitting an Order you authorize Vantec Solutions to verify your card and charge it for the total amount of your Order. If the issuer of your payment method refuses to authorize the transaction to Vantec Solutions, we will not be liable for non-provisioning the Product(s).
In case of payment via PayPal or a similar online payment provider, immediately after submitting your Order you will be directed to the web page of the payment provider, where you will authorize the payment. You acknowledge and agree that the processing of payments will be subject to the terms, conditions and privacy policies of the respective payment processors in addition to this Agreement. Once the transaction is completed, you will be redirected to our website.
You acknowledge and agree that your payment details shall be stored by our payment providers to process payment for any Vantec Solutions Product(s) you purchase or renew.
Refund requests are processed as set out in our Refunds Policy. We will apply any refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. Vantec Solutions is not responsible for delays to refunds caused by processing institutions or expiration of the original payment method.
Coupons are a great way to save even more when shopping with us, and it is easy to use them at our stores. When accepting coupons, we follow the next guidelines to ensure all Users have the opportunity to purchase Products at great prices: (1) we only accept one coupon per Order; (2) we do not accept expired coupons; (3) the value of a coupon will be applied up to the reduced price of the item and any excess value will not be applied to the transaction total; and (4) we do not give cash back nor do we apply any overages to the remaining items in the transaction if the value of a coupon is greater than the purchase value of the item.
Third Party Links
Our Service may contain links to third party websites or services that are not owned, affiliated or controlled by Vantec Solutions. Vantec Solutions has no control over, and assumes no responsibility for the content, accuracy of data, privacy policies, or practices of any third party web sites or services.
You further acknowledge and agree that Vantec Solutions shall not warrant and will not have any liability for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
You may request technical support through our Contact Us Form or by sending us an email to firstname.lastname@example.org. Technical support will be provided via phone or email given by you at the moment of your Purchase or with the information provided in the either by the Contact Us Form or the Email sent to Vantec Solutions support address.
If for any reason you are not satisfied with our Products, you may send your complaint to us via: (1) email at email@example.com, or (2) the Contact Us Form.
We will take care to review, investigate and respond to any complaint(s) fairly and thoroughly. All complaints must be in writing and clearly indicate the name and contact details of the complainant. If you have relevant documentary evidence to support your complaint, it should be еnclosed to the complaint. Evidence submitted should be as concise as possible and relevant to the complaint.
Vantec Solutions will review the complaint and will provide a written answer within 10 (ten) business days from receipt of the complaint. If the complaint requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when you can expect a final reply.
We issue refunds for digital products within 30 days of the original purchase of the product. If you want to request a Refund you may send your request to us via: (1) email at firstname.lastname@example.org, or (2) the Contact Us Form.
Refunds will be approved under certain conditions: (1) if the Customer has not a third-party software installed that is incompatible with our Products; (2) if the delivery email is not received by a customer; (3) if the product can’t be downloaded properly; or (4) if the product has unexpected errors.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Disclaimer of Warranties and Limitation of Liability
Any use of or reliance on this Website or the contents of this Site shall be at your sole risk. In no case shall Vantec Solutions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any Products procured using the Site, or for any other claim related in any way to your use of the Service or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Products or any content posted, transmitted, or otherwise made available via the Site, even if advised of their possibility. Without limiting the generality of the foregoing, we do not warrant that the Product(s) will meet any or all of your needs; will operate in all of the combinations which may be selected for use by you; or that the operation of the Product(s) will be uninterrupted, error-free or completely secure.
No Vantec Solutions employee, supplier or subcontractor is authorized to make any warranty on our behalf and if they make such warranties Vantec Solutions shall not be bound by them.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Vancouver, British Columbia, Canada